Just wanted to thank you guys for all your help on recent re-purchase of RX350.

Thank you, Shawn, for picking up the issue from the beginning and helping me through the initial process with the Lexus Corporate!

Thank you, Michael, for providing me with an excellent service and a nice loaner vehicle while the car was in your garage for a repair for almost a month!

And thank you, Paris, for helping me through the tedious purchase process!

Albeit all of you were very busy, I think you guys have provided a true excellent customer service that Lexus of Glendale should be proud of.

Thanks again and have a great day.

Dennis Lee

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I just wanted to write you to thank you guys for the exceptional service that your staff has shown me the past couple years. Ever since I bought my car from Lexus of Glendale, I've been fully satisfied with the regular services on my vehicle and the great customer service your staff has shown me every time. I recently convinced my boss to look into buying a car from you guys. He recently bought an IS250 from you guys and he was impressed how the people there were more concerned about customer satisfaction than the [other] dealership here.

I just want to mention a special thanks to Arbi and Chris Bosque. Arbi helped me out on my first service. And Chris has helped me with the past two car services on my IS350. And now, whenever I need my car services, I just ask for Chris. Thanks again for your staff's continued customer service excellence.

Joel

Lexus of Glendale makes the experience easy. My service representative, KinKwan, is so skilled and so reliable. He contacts me when there is a problem, he is always prepared for my visit, he advises me with very wise counsel when I ask so many questions, and he makes sure I have an SUV for a loaner car. I have multiple disabilities and it is very difficult to drive any other car, and it is really hard to stay at the dealership. My car is always ready when I come to pick it up. The women at the counter are always friendly and efficient. These are just some of the wonderful things that Lexus of Glendale does for me.

Thank you so very much.

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Just want to take a moment to compliment one of your employees for above and beyond the call of duty when it comes to customer service.

I bought my car from you people new in 2000. I've taken it in every single 5,000 miles and the car is in great shape with 135,000 miles on it. I've taken it nowhere else and always had good customer service.

Long story short I noticed the ABS light was on on the dashboard. I brought it in and Aram Corluyan (assistant service manager)popped the hood and showed me the evidence of rat droppings and nesting. Eeecchh. And that the wiring needed to be replaced and that the mechanic after looking at it couldn't fix. A new wiring harness? $5500. Ouch! Aram explained to me to contact my insurance (which I never thought of). Sure enough he saved me $5,000. I just paid the $500. You people had the car for four days and did a great job. Car is running great. And I now park it in my garage instead of the carport. Thanks to Aram for walking me through the entire process like a surgeon would walk a patient through intricate surgery. I am a very, very happy customer. I feel he deserves a pat on the back. Or frame this letter.

Thank you

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Dear Mr. Wells,

I recently purchased my third ES in 7 years, this one from Lexus of Glendale.

Over these years, I have dealt with several Lexus dealerships for servicing my vehicles.

But the phenomenal experience & satisfaction I have recently had with your service department in general, and Service Manager Michael Ojaghian in particular, compels me to communicate this to you.

From the moment my phone call is answered, till the moment my serviced & washed car is delivered; it is the courtesy, politeness, understanding & accommodation of special needs, and a genuine desire to please that impressed me.

Your motto “Customer Satisfaction at 100%... not 99%” is really being achieved at your dealership. And that is thanks to Michael Ojaghian & his team!

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Dear Mr. Wells,

I had my ’04 LS 430 in for servicing and repairs last week.

I’m pleased to report that the experience was excellent, and since this particular car is a keeper…service is important to me.

In particular, I want to say a few words about Chris Bosque.

You’ve got a good man in young Chris. I’ve grown to trust his judgment and advice regarding my car.

He always goes the extra mile to maintain a good relationship and he reflects positively on your dealership.

I wish I had a dozen like him at my factory; however I’m sure he prefers the car business over the cosmetics manufacturing business.

Anyway, thought you should hear from a satisfied customer…

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Dear Mr. Shawn Wells,

Please allow me to express my sincere gratitude by your personal commitment and dedication. Specifically, I want to thank you for your generosity and grace in handling my concerns.

Making my vehicle issues a top priority is greatly appreciated. Your unparalleled devotion and loyalty to your customers is a testament to your professionalism and brings great credit to yourself, Lexus of Glendale, and to Toyota.

You truly exemplified the class and superiority proclaimed by the Lexus and Toyota brands. Your personal level of service surpassed everyone of my expectations.

I commend you for honoring your commitment to your customers, and I have a newfound respect for the integrity and reputation of Lexus, and specifically, Lexus of Glendale.